Customer education is evolving rapidly, and augmented intelligence (AI) is key in shaping its future. Personalized, gamified, interactive, immersive, and predictive learning are just some trends that customer education leaders are looking to incorporate into their programs. Join Kristine Kukich, Principal / Owner of the Training Sherpa and Sarah Sedgman, CEO at LearnExperts, to discuss what to consider when deciding which technologies are right for your program and how to implement them effectively.
Why you should attend - Learn more about….
• Augmented intelligence trends including AI-powered chatbots and virtual assistants, content creation and curation, performance analysis and optimization and customer segmentation and targeting
• Human-AI collaboration
• Convergence of personalized learning, interactive experiences, and predictive support
• Ethical considerations
• Data privacy issues
• How to keep accessibility and inclusivity top of mind.
Who should attend
• Customer education leaders